Our Mission
Our mission is to build the most trusted brand in the locksmith industry by delivering the absolute highest level of customer experience. KeyMe’s retail kiosk has transformed key copying. Using advanced robotics, computer vision, and machine learning, the kiosks supports 50x as many residential and commercial keys as traditional hardware, plus transponder car keys at a fraction of the price of the dealership. KeyMe’s extensive nationwide network of locksmiths ensures the fastest response times and the highest quality of service, all backed by a 100% satisfaction guarantee. Serving over ten million customers annually, KeyMe leads the industry in both customer experience and technological innovation, consistently setting new standards for service excellence and reliability.
Employee Highlights
“I love helping people, solving problems, and finding ways to improve our customers’ experience. When customers reach out for assistance, I keep in mind that it may be their first experience using KeyMe. I do all I can to ensure they have the best experience possible."
Jennie
Customer Service Manager
“I enjoy working with KeyMe customers and the challenge of making sure we provide each and every customer with exceptional service.”
Jonathan
Customer Service Director
“I enjoy working for a company that is leading the industry in innovation. As a locksmith, I take the time necessary on each order to maximize accuracy and ensure a positive customer experience.”
Philip
Locksmith Compliance and Security Lead
Meet Greg
KeyMe’s Founder
In 2011, Greg and his wife moved to NYC. One night, while Greg was traveling for work, his wife found herself locked out of their apartment and had to call a locksmith. Their experience was terrible: long waits and unexpected extra fees. Greg kept saying, "There has to be a better way." Shortly after that experience, Greg began developing a machine that could copy and store your key, allowing you to print your key again if you were locked out. A self-service locksmith in a box. The first KeyMe kiosk was launched in NYC in 2012. Since then, Greg and his team (and his family!) have grown to provide the very best in key duplication and locksmith services nationwide. To this day, customer experience remains the number one priority of the company, which is why we proudly honor our 100% Satisfaction Guarantee.
Meet Our Leadership Team
James Moorhead
CEO
Leads the growth and continuous improvement of the organization.
Greg Marsh
Founder & President
Leads kiosk vision, business development & retailer relationships.
Samantha Jahnke
Chief Experience Officer
Optimizes our customer experience & leads the KeyMedia advertising platform.
Anand Srinivasan
Chief Technology Officer
Continuing to keep KeyMe a leader in innovation using AI & computer vision.
Paul Cronin
Chief Financial Officer
Manages the money and holds teams accountable to their P&L.
Adrian Rodriguez
VP Manufacturing
Builds and maintains our high performing fleet of kiosks.
Anthony Vicars
Chief Operating Officer
Improving customer experience through kiosk fleet performance, oversees locksmith P&L.
Adam McCann
Chief Data Officer
Makes everyone smarter with accurate & insightful data.
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