KeyMe Locksmiths Customer FAQs

When you book locksmith service through KeyMe, KeyMe helps connect you with a locksmith service provider who can assist with your lock, key, or access issue. After your request is submitted, the provider may confirm your details, assess the situation on-site, explain the recommended work, ask for your authorization, complete the approved service, and give you a chance to test the work before the visit ends. Learn more!

Before locksmith work begins, ask what service is being recommended, why it is needed, what the estimated service total is, what could change the estimate, whether parts are required, and exactly what work you are authorizing. These questions help clarify the scope of work before the provider starts and can reduce confusion about added services or final invoice details. Learn more!

Locksmith estimates can change after arrival because some issues cannot be fully diagnosed until the provider inspects the lock, key, door, vehicle, or hardware in person. Damaged locks, high-security hardware, smart locks, transponder keys, incorrect service details, broken keys, door alignment problems, or added repair needs may change the recommended service. Learn more!

Customers should expect clear communication, respectful conduct, an explanation of the on-site assessment, customer authorization before work begins, and appropriate tools and methods for the lock, key, vehicle, or hardware involved. When appropriate, a professional provider should use lock-safe methods, explain any added work, and allow the customer to test the completed service before leaving. Learn more!

Choose a locksmith service by looking for professionalism before work begins: clear communication, a plain-language explanation of the assessment, transparent estimate discussion, customer authorization, appropriate tools and methods, respectful conduct, and accessible support if questions come up later. You should understand the recommended work and feel comfortable with the scope before approving service. Learn more!

KeyMe kiosks are used for eligible in-person key duplication, online key copying lets customers upload a key photo for processing and cutting at a central facility before the key is shipped home, and locksmith services help customers request on-site support for lockouts, lost keys, broken keys, lock repair, rekeying, and other access issues. KeyMe also offers car key vans for in-person vehicle key duplication and programming at retail locations where available. Learn more!

Online key copying, also known as mobile key scanning, allows customers to upload a photo of an eligible key, have it processed and cut at a central facility, and receive the finished key at home. It is best used proactively when you already have a working key and want a spare before an emergency, rather than when you are locked out or dealing with a damaged lock. Learn more!

A copied key may not work because the original key was worn, the copy was made from another duplicate, the lock itself is worn or misaligned, or the key type requires a different duplication method. First, avoid forcing the key, test it gently with the door open when possible, compare it to the original, and note whether the issue happens in one lock or multiple locks. Learn more!

One of the most common customer concerns is that our keys do not resemble the original. You may have selected the "high-performance" option for your key(s). This option improves the cut by eliminating unnecessary grooves, which enhances performance and contributes to the longevity of your lock. Consequently, the key(s) may appear slightly different from the one you initially scanned, but they should function equally well. Learn more!

To get the best key copy, start with the cleanest, least-worn original key available. Avoid using a key that is bent, cracked, heavily worn, hard to turn, or already copied from another duplicate, and confirm that the key type is compatible with the duplication method before testing the new copy soon after receiving it. Learn more!

KeyMe car key vans provide mobile, in-person car key duplication and programming at retail locations where available. Trained professionals handle eligible vehicle key services on-site, which may include reviewing the key type, cutting the key, programming it when required, and testing the included functions before the customer leaves. Learn more!

The final locksmith service total can depend on the type of service needed, the condition of the lock, door, key, vehicle, or hardware, whether parts are required, and whether the issue is more complex than described in the original request. For example, damaged locks, smart locks, high-security hardware, broken keys, vehicle transponder keys, programming needs, or added repairs may affect the final service total. Learn more!

Locksmith service authorization means you approve a specific scope of work before the provider begins. Instead of giving general permission to “fix the problem,” confirm whether you are authorizing an unlock, repair, rekey, replacement, key cutting, programming, or another specific service, along with the estimated service total and any parts involved. Learn more!

Mail orders generally require 3-5 business days for delivery. Orders placed before noon on a business day will usually be shipped on the same day. 

You may track your order at the following link: https://upsmi.trackmypiece.com/ 

If you have not received your keys within the anticipated timeframe, please contact us by visiting www.key.me/contact.

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For a key copy issue, share the key type, kiosk or order details, receipt or confirmation, photos of the original and copied key, whether the original works smoothly, and what happens when the copy is tested. For car key concerns, include the vehicle make, model, year, trim if known, and which functions are not working, such as lock, unlock, ignition, start, remote buttons, or push-to-start. Learn more!

KeyMe can use customer feedback to better understand the locksmith service experience, identify potential service issues, reinforce provider expectations, and support follow-up when concerns arise. Specific details about communication, authorization, provider conduct, completed work, and support needs are more helpful than general comments. Learn more!

If you have a concern after locksmith service, gather your receipt or confirmation, provider details if available, photos or videos, a short timeline, notes about what was authorized, and a description of the completed work. Then contact KeyMe support with the relevant information so the concern can be reviewed with the full service context. Learn more!

To report a locksmith billing concern, document your original service request, the estimate discussion, final invoice, work performed, and any additional services or parts approved on-site. Share those details with KeyMe support so the billing question can be reviewed against the full timeline of what was requested, discussed, authorized, and completed. Learn more!